Understand ZThrifts returns and refunds. Returns are supported for item-description mismatches on verified preloved and vintage fashion.
Every piece is one of a kind, so change-of-mind returns are not offered. A claim is accepted where the item is defective, is not the item you ordered, or was damaged in transit and that was not disclosed in the listing — raised within 2 calendar days of delivery.
Where we accept a claim you are refunded in full, and you choose how it reaches you: to your original payment method, or as a ZThrifts coupon for that amount, valid 1 month from issue. We confirm your choice when we accept the claim and issue the refund within 14 working days; a refund to your original payment method then takes a further 5–7 business days to reach your bank.